Data Analytics Can Help Retailers Survive in This Increasingly Competitive Environment
Discussing how consumer data analytics can not only help small to mid-size retailers survive in this increasingly competitive environment but also make the most out of it On the one hand, the pandemic along with technology has taught customers new purchasing behaviors, while on the other, the rise of e-commerce has provided businesses with new avenues to reach those customers. To put that into perspective, retail sales in the United States hit $1.47 trillion in the fourth quarter of 2020, $1.58 trillion in the first quarter of 2021 , and are expected to exceed $4.44 trillion in 2021 . Therefore, it is fair to say that organizations now have more channels in terms of online retailing or e-commerce than ever before to connect and sell to customers because of the pandemic. However, average-sized merchants find it increasingly difficult to compete against the omnipresence and scale of global online marketplaces as margins shrink, the number of digital buyers increases , and the costs...